FAQ

Owner Information

The tenant will move in on the lease start date and will take possession of the rental property. Tenants can expect the property to be move-in ready on this date.


What do we mean by move-in ready? The property rented from Taylor Real Estate Solutions will be professionally cleaned – including floor/carpet cleaning – and routine maintenance will be performed before the tenant moves in. (changing locks, replacing blown light bulbs, changing batteries in smoke alarms, replacing HVAC filter, check for leaks, etc.)


Ongoing Maintenance Expectations:


Tenants under our property management supervision can expect to be serviced by trusted, professional vendors with proven track records of providing tenants with excellent service. You can expect our property vendors to be prompt and courteous when they arrive for their appointment. You can also expect them to clean up after completing the scheduled repairs.


As part of our commitment to delivering the best tenant services, we routinely survey tenants to ensure our vendors are meeting or exceeding expectations. Once a maintenance request is approved, TRES will select the service provider best qualified then assign the service request by creating a work order.

 Owner and Management Q and A

  • What do Property Managers do?
    • Agent for the landlord (owner)
    • Prepare properties for renting
    • Inspect properties before, during, and after a lease term
    • Market properties
    • Make properties available for prospective tenants to view
    • Receive applications
    • Screen applicants
    • Coordinate lease signings and lease renewals
    • Maintain the investment property
    • Provide administrative and financial property management
    • For apartments, provide on-site leasing, maintenance, and management services
    • Log correspondence in the property management system
    • Rental Property Management Software
    • Correspond with owners and tenants
    • Coordinate utility payments during the make ready process
  • How will you find tenants for my property?

    Your property, along with photos, will be advertised on our website and on various rental marketing directories. We also thoroughly screen applicants. A Property Information Sheet will be prepared for your property with all the necessary information.

  • How much will my investment property lease for?

    Your lease rate is going to be determined by several market factors including the condition of the property, location, and the rental rates for competing homes in the immediate area. Unfortunately, the markets that dictate lease rates vary vastly from the markets that influence value of properties. Please contact our office and we can discuss this with you as it relates to your specific property.

  • Are you required to get my permission to have a repair made?

    Our management agreement has a repair limit set by the owner for any repair. If the estimated cost exceeds he preset amount, then we must get your approval to proceed. This applies only for non emergencies. If there is an emergency repair, we will handle immediately based on our judgment and experience in order to protect your property from suffering any further damage and to prevent damage to the tenant’s property or person.

  • Who handles the middle of the night calls?

    We do! We are on call 24 hours a day. Why worry you? That’s why you hired us! Most emergencies are prioritized and often can wait to the next day.

  • Can I sell the property to someone else if the tenant can’t buy it?

    Yes! We ask that you keep in mind that the tenant is protected during the term of the lease agreement. We made need to add a special clause to the lease agreement if you think you might want to sell during the lease term. If you can’t wait until the lease term expires and we have put in the “60 day notice clause” still gives you the option to sell the property even though the lease hasn’t expired. Our management agreement places no limit on you selling the property to someone other than the tenant. You can sell it yourself or list it for sale with another broker.

  • Do you file the eviction? What does it cost me?

    Taylor Real Estate Solutions files the eviction for you and there are no additional charges levied by us. However, you are required to pay all filing fees required by the courthouse, and we add this to the amount the tenant owes. If it is necessary to file a writ of eviction and physically put the tenant’s property out of the house, then there will be additional charges for an eviction crew. This varies depending on the amount of time it takes.

  • Does retaining a management company mean I won’t have any problems with my property?

    NO! As any experienced landlord will tell you, there are inherent risks in owning investment/rental property. Retaining TRES will help reduce the number of problems related to rental property. Those problems that can’t be avoided and must be solved. While we can’t offer any guarantees that you won’t have any problems, our expertise will help reduce the aggravation and potentially higher expenses in the event there are problems.

  • How do you determine the rental rate?

    We compare your property to similar properties that are in the rental market much the same way a sales agent would compare the property to comparable sales and listings. We manage several hundred rental homes so much of the data is already in our office. We also have access to listing information on many more units through the internet. We will also make recommendations to enhance the marketability of your property.

  • How do you screen tenants?

    We make every effort to ensure that we are putting the most qualified tenants in our rental properties. While we do not discriminate on the basis of race, color, religion, gender, age, national origin, or familial status, we can discriminate on the basis of credit, criminal, and rental history.


    Each person 18 years of age or older who will be living in the property is required to complete a very comprehensive application. We then run a credit report, criminal background check that includes the Sex Offender List, an evictions report and a bad check report. We also verify employment and income as well as prior rental history.


    A thorough background check is crucial to avoid costly mistakes with your property. While no background check can eliminate the risk of a problem tenant, our thorough examination of their rental history can significantly reduce your risk.

  • Does the Tenant pay the rent to TRES or to me?

    The tenant makes all payments to TRES.

  • How does the tenant report a maintenance problem?

    The tenant contacts us to report all maintenance issues. We require the tenant to place routine maintenance requests in writing to avoid confusion. In the event of an after-hours emergency, the tenant calls our office and follows the voice mail prompt to report the call. The tenant is also given the opportunity to submit their maintenance request via on-line forms.

  • How long will it take to find a tenant for my property?

    Market conditions vary and we can't make any guarantees as to when we will get a qualified applicant. However, we make every effort to price the property appropriately and competitively so that we can attract a qualified prospective tenant within 30-45 days. We will provide you with updates as we get feedback from the market so that we can modify the price or terms as necessary.

  • How much do you charge to manage my property?

    Our normal management fee is 10% of the rent we collect. However, multiple property owners may qualify for a discount. This is determined on a case-by-case basis. If the property is vacant, we do not charge a management fee. If you don’t get paid - we don’t get paid!

  • How will you advertise/market my property?

    An overwhelming number of our applicants find us on the internet.  We will post your property on several web sites, including our company site.   We also use yard signs and printed company lists/flyers to promote properties we manage.

  • What happens if the tenant doesn't pay the rent on time?

    The tenant’s rent is due on the 1st of each month. We give our tenants a 5-day grace period which means they must pay rent before the close of business on the 5th. If the rent remains outstanding on the 6th, we assess a late fee of 10%. We then post each tenant who is late with a 3-day demand letter. If the tenant has not paid rent plus late fee by the 10th and they have not contacted us, then we begin the eviction process.

  • When do I get paid?

    If the tenant makes the payment on time (1st – 5th), we send out single family owners their statements on the 15th or first working day after the 15th. We may our Multifamily owners If they pay late between the 5th and the 10th, we send owner checks on the 15th or the first working day after the 15th. Rent payments received after the 10th are processed as they are received. Many of our multiple property owners request their disbursements to be made at the end of each month.

  • How can I keep up with what is going on with my property?

    Feel free to call the office and we will be happy to answer any questions. We also


    Provide Comprehensive Financial Reports, that will provide monthly Owner statements showing rental income and expenses, provide secure internet owners portal for 24/7/365 access to daily activity. An  Annual Owners statement will be sent the first of January along with IRS Form 1099.

  • How do Property Inspections work?

    Regular inspections of the property are completed by the property manager when taking on the rental, midway through a lease term, and when a tenant moves out, and any other time as requested by the owner. Periodic inspections are recommended to determine preventative maintenance due and to gauge the extent of tenant damages (if any) to the property.

  • Why should I choose your company instead of another?

    We Communicate Timely and Accurate Information


    We research comparable rental properties to determine the highest market rent possible for your rental property. We provide a timely turnaround of your vacant properties so they can be re-rented quickly. We seek to obtain the highest market rent possible for your rental property and immediately providing a timely turnaround of your vacant properties so they can be re-rented quickly. We keep expenses low by providing maintenance services through our own maintenance staff instead of using more expensive contractors. We handle all tenant calls for maintenance, supervising and inspecting all major repairs of the homes, and thoroughly screening all applicants to provide the most qualified Tenants possible.


    Leasing Services For Your Rental Property:

    • Aggressive Marketing of Your Rental Property
    • Prospective Tenant Screening
    • Preparation of Lease Contracts for Your Rental Property

    Management Services For Your Rental Property:

    • Collection of Security Deposits and Monthly Rents
    • Move-In/Move-Out Inspection of Your Rental Property
    • Preparation of Monthly Statements

    Maintenance Services For Your Rental Property:

    • Response to all Tenant Requests
    • Coordination of Contractors
    • Complete repairs as requested of Your Rental Property
    • Recommendation of Improvements of Your Rental Property
Share by: